IT Support for GP & Medical Practices
Reliable IT for GP surgeries — EMIS Web and SystmOne kept up during clinics, HSCN connectivity that holds, and patient data handled to DSP Toolkit standards.
When EMIS Web or SystmOne won’t load, the clinic stops
A GP practice runs on its clinical system. If EMIS Web or SystmOne is slow to load a patient record, a prescription won’t sign, or the connection drops mid-consultation, appointments back up and clinicians lose time they don’t have. Behind those systems sit HSCN connectivity, docman and document workflows, GP2GP transfers, electronic prescribing, and the check-in screens and call boards in the waiting room. All of it has to work from the moment the first patient arrives.
We look after the IT that keeps those systems usable — quietly, so your team can focus on patients rather than tech.
What we look after
- Clinical-system workstations and devices — the PCs, laptops and clinical peripherals that EMIS Web and SystmOne run on, kept patched and quick to log into
- HSCN connectivity and networks — wired and Wi-Fi across consulting rooms, reception and back office, plus the local kit behind your HSCN link
- Printers and clinical hardware — prescription printers, label printers, blood-pressure and ECG links, card readers and check-in screens
- Patient data and access control — smartcard workflows, user accounts, starters and leavers, and permissions that match each role
- Backups and email — tested backups of local data and Microsoft 365 or NHSmail housekeeping so mailboxes and shared drives stay reliable
Compliance and uptime, taken seriously
Medical practices carry real weight on data and continuity. Patient records are special-category data under UK GDPR, and your Data Security and Protection (DSP) Toolkit submission depends on evidence you can actually show — patched devices, controlled access, an accurate asset register and backups that have been tested.
We put that groundwork in place. Sensible cyber security, proper backup and continuity, and clear records mean the technical side of your IG assertions holds up. And because clinical-system uptime during surgery hours is what matters most, we treat anything that stops clinicians from seeing patients as urgent — checking fast whether a problem is a local device, your network, the HSCN link, or an upstream issue for EMIS or TPP.
How we help
Most of what a practice needs is covered by managed IT support: monitoring, patching, security and a helpdesk your staff can reach without a fuss. We work remotely for day-to-day fixes so a struggling workstation is sorted quickly, and we come on-site across South London, Croydon and Surrey when hardware, cabling or a new consulting room needs hands on the ground.
We’re honest about the boundaries. Your hosted clinical system, HSCN service and NHSmail sit with national suppliers and your ICB — we don’t replace them. What we do is manage the local IT they depend on, and escalate cleanly to the right party when a problem lives upstream. Work is often delivered by our sister company PC Macgicians, so you get a bigger bench without the overheads of a large provider.
Who this is for
GP surgeries, PCN-member practices, and private GP or specialist clinics that want dependable IT without a full in-house IT team. If you’re running EMIS Web or SystmOne over HSCN and need someone who understands why uptime during clinics is non-negotiable, get in touch.
Frequently asked questions
Do you support EMIS Web and SystmOne?
Yes. We support the workstations, printers, network and connectivity these clinical systems run on, and we work alongside your EMIS or TPP supplier and ICB when a hosted-system issue needs escalating rather than a local fix.
Can you help with our DSP Toolkit submission?
We help on the IT side — asset registers, patched devices, access controls, backup evidence and network security — so the technical assertions in your Data Security and Protection Toolkit have real evidence behind them. Your practice keeps ownership of the submission.
What happens if the clinical system goes down during surgery hours?
We prioritise anything that stops clinicians working. We check whether the fault is local (a device, printer, network or HSCN link) or upstream with the hosted system, and either fix it or escalate to the right supplier fast, so downtime during clinics is kept short.
Trusted by London businesses.
“Honest and transparent — they could have charged me more, but instead showed me a simple fix. Trustworthy people.”
“One of the most ethical companies I’ve ever dealt with. A genuine pleasure to work with — highly recommended.”
“The service was flawless — no bad surprises, everything just worked. Highly recommended.”
“Thank you very much for your assistance. A pleasure as always.”
Feedback from clients of our team, including our sister company PC Macgicians, who deliver much of our engineering work. Names withheld at their request.
Areas we cover
IT Support for GP & Medical Practices across South London, Croydon and Surrey — on-site where you need it, remote everywhere.
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