Outsourced IT Support
Your entire IT department, outsourced — all the capability, none of the headcount.
All the IT capability, none of the headcount
Hiring and keeping good IT staff is expensive — and for most small and mid-sized businesses in London, a single experienced hire costs more than a whole outsourced team. Outsourced IT support gives you that full team — helpdesk, engineers, security specialists and someone to own IT strategy — for a predictable monthly fee, with no recruitment, holiday cover or training to worry about.
We become your IT department: the people your staff call when something breaks, and the people quietly making sure it breaks far less often.
Your outsourced IT department, in full
Outsourced IT support is the complete version of managed IT support — we don’t just clear tickets, we run the whole function:
- Helpdesk & day-to-day support — one number for your whole team, answered by real engineers, on-site across London or remote, whichever is quicker.
- Cyber security & compliance — threat protection, patching, tested backups and the paperwork for audits like Cyber Essentials.
- Microsoft 365 & cloud — accounts, email, files and security set up and managed properly.
- Supplier & software management — we deal with your broadband, licensing and vendors so you don’t have to.
- Hardware procurement & rollouts — the right kit, sourced, configured and deployed.
- IT budgeting & strategy — a senior point of contact for planning, budgets and the decisions that matter.
Built for London businesses without an in-house team
Most of our outsourced clients are London firms of 5–50 staff — finance, professional services, charities and practices — who’ve outgrown relying on whoever happens to be good with computers, but don’t have the headcount for a full-time IT manager. You get the capability of an in-house IT department, usually for less than a single salary, and your team gets to focus on the work they’re actually there to do.
We work on-site across South London, Croydon and into Surrey, and remotely everywhere — see the areas we cover for the full list.
How outsourcing your IT works with us
- Free IT review — we look at your systems, security and risks, and map out what “good” looks like for a business your size.
- Smooth transition — we take over support, monitoring and security in the background, with no disruption to your team.
- Run & improve — day-to-day support plus regular reviews that keep you faster, safer and ahead of the next problem.
Not ready for full outsourcing? We also offer lighter-touch remote IT support and on-site IT support, as well as standard business IT support — and you can step up to a full outsourced arrangement whenever it makes sense.
Frequently asked questions
How is outsourced IT support different from managed IT support?
It's the fuller version. Managed IT support covers proactive monitoring and day-to-day help; outsourced IT support takes on the whole IT function on top of that — strategy, suppliers, procurement, budgeting and a senior point of contact for the big decisions. In practice, we become your IT department.
Will outsourced IT support cost less than hiring in-house?
For most small and mid-sized businesses, yes. You get a whole team's worth of expertise — helpdesk, engineers, security and strategy — for a predictable monthly fee that's usually less than a single in-house IT salary, with no recruitment, holiday cover or training to fund.
Is outsourced IT support right for a small business?
It's ideal for London businesses of roughly 5–50 staff who have outgrown "the person who's good with computers" but don't need a full-time IT manager. You get the capability of an in-house department scaled to your size, and you can start small and grow the arrangement as you do.
Do you provide an outsourced IT helpdesk our staff can call directly?
Yes. Your team gets one number and one email for any IT issue, answered by the engineers who actually do the work — not a call-centre script. Most issues are resolved remotely in minutes; anything that needs hands-on attention gets an on-site visit.
Can you work on-site in London, or is it all remote?
Both. We provide same-day on-site cover across South London, Croydon and into Surrey, and remote support everywhere. We're a remote and on-site business — there's no walk-in office, we come to you.
How do we switch our IT over to you?
It starts with a free IT review of your systems, security and risks. We then take over support, monitoring and security in the background, with no disruption to your team — most handovers are invisible to your staff beyond a new number to call.
Busy finance team · full outsourced IT
We took over day-to-day support and security for a busy London finance team — helpdesk, monitoring, backups and Microsoft 365 — so the office runs on a single point of contact instead of chasing tech. The result was proactive support and far fewer interruptions, leaving the team free to focus on clients.
— Our team
Trusted by London businesses.
“Honest and transparent — they could have charged me more, but instead showed me a simple fix. Trustworthy people.”
“One of the most ethical companies I’ve ever dealt with. A genuine pleasure to work with — highly recommended.”
“The service was flawless — no bad surprises, everything just worked. Highly recommended.”
“Thank you very much for your assistance. A pleasure as always.”
Areas we cover
Outsourced IT Support across South London, Croydon and Surrey — on-site where you need it, remote everywhere.
Need outsourced it support?
Tell us what you need and we'll come back with a clear, no-obligation plan and price.