Managed IT Support
Proactive monitoring, a friendly helpdesk and unlimited support — your outsourced IT department.
Your outsourced IT department
Most IT problems are predictable — and preventable. With Managed IT Support, we monitor your systems around the clock, patch and secure them before things break, and give your team one number to call when they need a hand.
No more waiting on hold. No more “have you tried turning it off and on again.” Just IT that quietly works.
What’s included
- Proactive monitoring of servers, laptops and network — we often fix issues before you notice them
- Unlimited helpdesk by phone, email and remote session
- On-site visits across London when a problem needs hands
- Patch management & updates so everything stays current and secure
- Backup monitoring so your data is always recoverable
- Monthly reporting and a named account manager who knows your setup
Who it’s for
Small and mid-sized London businesses that don’t have (or don’t want) a full in-house IT team — but can’t afford downtime. We become your IT department for a predictable monthly fee.
What we take off your plate
- Chasing problems that keep coming back instead of being fixed at the root
- Worrying whether updates, security and backups are actually being done
- Onboarding and offboarding staff — devices and accounts set up and closed properly
- Being the person everyone asks when the Wi-Fi, email or printer plays up
How we get started
- Free IT health-check — we audit your devices, network and security
- Onboarding — we roll out monitoring and lock down the obvious risks
- Day-to-day support — your team gets one number, we handle the rest
Frequently asked questions
How quickly do you respond to issues?
We respond within 4 hours, and the majority of issues are resolved remotely the same working day.
Are we tied into a long contract?
No. We offer flexible monthly agreements — if it isn't working for you, you're free to leave.
Do you support both Windows and Mac?
Yes — we support Windows, macOS and the common business apps your team relies on, on-site or remotely.
100+ laptops · fully managed & encrypted
A national health charity needed its laptop fleet brought up to a security-audit standard — and kept there. Our team took over centralised patching and monitoring, aligned the device inventory across Intune and Entra ID, built and dispatched 20 new laptops ready to work, and planned the Windows 11 upgrades across the estate. A sprawling, inconsistent set of devices became audit-ready, fully-managed endpoints — with monitoring in place so it stays that way.
— Our team
Read the full case study →Related services
Trusted by London businesses.
“Honest and transparent — they could have charged me more, but instead showed me a simple fix. Trustworthy people.”
“One of the most ethical companies I’ve ever dealt with. A genuine pleasure to work with — highly recommended.”
“The service was flawless — no bad surprises, everything just worked. Highly recommended.”
“Thank you very much for your assistance. A pleasure as always.”
Areas we cover
Managed IT Support across South London, Croydon and Surrey — on-site where you need it, remote everywhere.
Need managed it support?
Tell us what you need and we'll come back with a clear, no-obligation plan and price.