IT Support for Insurance Brokers
Reliable IT for insurance brokers — Acturis uptime, secure client data and business continuity that stands up to FCA scrutiny.
The data you hold is the risk you carry
Insurance brokers sit on some of the most sensitive information a small business can hold — client contact details, financial records, medical disclosures on health and life cover, claims history. The FCA expects you to protect it, treat customers fairly and keep operating through disruption. A breach or an outage is not just an IT problem; it is a regulatory and reputational one. We build the IT underneath your firm so that data stays protected and the office keeps trading.
What we look after
- Acturis and your broking platform — the laptops, browsers, network and sign-ins the platform runs on, plus the printers and scanners your placing and claims work depends on
- Secure email — encryption and authentication so policy documents, statements of fact and client details are not sent in the clear
- Client and policy data — controlled access, encryption and permissions so staff see only what their role needs
- Backup and business continuity — tested backups and a plan to get people working again after a failure, ransomware hit or lost device
- Microsoft 365 or Google Workspace — email, files and shared calendars set up and secured properly for a broking team
Compliance and uptime you can evidence
The FCA’s rules on operational resilience and treating customers fairly are not abstract for a broker. If your systems are down during renewals, clients cannot get cover confirmed and your professional indemnity position gets uncomfortable. We help you stand behind your controls: cyber security with real access management, backup and continuity that is tested rather than assumed, and secure email setup so sensitive documents are handled correctly. When your PI insurer or a network audit asks how client data is secured, the answer should already be written down — we help you keep it that way.
How we help
Most brokerages this size do best on managed IT support, so patching, monitoring, backups and security are handled in the background and someone answers when Acturis will not load on a Monday morning. Day-to-day fixes are usually remote — quicker for a busy office at renewal time — and we come on-site across Streatham, Croydon and Surrey when a problem needs hands on the hardware or the network. We are honest about what sits with us and what sits with your platform provider, and we chase the right people rather than leaving you in the middle.
Who this is for
This page is for independent and appointed-representative brokers, MGAs and small brokerages who run on Acturis or a similar platform and need IT that a regulator, a PI insurer and a network principal would all be comfortable with. If you are weighing up moving to hosted systems, our cloud migration work can get you there without losing a day of trading.
Frequently asked questions
Do you support Acturis and other broking platforms?
Yes. We keep the devices, browsers, connections and sign-ins that Acturis depends on working properly, and we coordinate with your platform provider when an issue sits on their side rather than yours.
How do you help us meet FCA expectations around client data?
We put access controls, encryption, tested backups and secure email in place, and we keep records of it — so when the FCA or your PI insurer asks how client and policy data is protected, you have straight answers.
Trusted by London businesses.
“Honest and transparent — they could have charged me more, but instead showed me a simple fix. Trustworthy people.”
“One of the most ethical companies I’ve ever dealt with. A genuine pleasure to work with — highly recommended.”
“The service was flawless — no bad surprises, everything just worked. Highly recommended.”
“Thank you very much for your assistance. A pleasure as always.”
Feedback from clients of our team, including our sister company PC Macgicians, who deliver much of our engineering work. Names withheld at their request.
Areas we cover
IT Support for Insurance Brokers across South London, Croydon and Surrey — on-site where you need it, remote everywhere.
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