IT Support for Property Management & Lettings

When the CRM goes down, the deals stop

In lettings and property management, almost everything runs through one system. If negotiators can’t reach Reapit or Jupix, they can’t book viewings, progress a let, raise a tenancy or check a landlord statement. A morning of downtime isn’t an inconvenience — it’s applicants lost to the agent down the road. Keeping that CRM, and the desktops and connections around it, reliable is the single job that defines IT for this sector.

What we look after

Your day depends on more than one app talking to another. We support the systems agencies actually run:

• Property CRM support — Reapit, Jupix and the portals, Outlook and document tools that feed them
• Client-money and accounting data — protecting the ledgers and tenant deposit records your compliance depends on
• Document security — tenancy agreements, right-to-rent checks, ID and referencing files kept encrypted and access-controlled
• Multi-branch access — negotiators reaching the same records from any office, or from a viewing, without slow logins or version clashes
• Email and diary — Microsoft 365 or Google Workspace shared across branches and lettings, sales and management teams

The data you hold raises the stakes

A lettings agency holds a lot of sensitive information: tenant identity documents, bank details, right-to-rent evidence, landlord accounts and client money. That makes you a target and puts real duties on you under UK GDPR. Client Money Protection and your professional body expect that data to be held safely and produced on request. We put the cyber security and backup and continuity foundations in place — controlled access, encryption, tested restores and protection against the phishing and invoice-fraud attempts that target deposit and completion payments. If a device is lost or a mailbox is compromised, you can prove the data was protected and get back to work.

How we help

Most of what agencies need is handled remotely — a locked-out negotiator, a CRM connection dropping, a mailbox playing up, a new starter set up before their first viewing. That’s fast and keeps branches moving. When it needs hands on hardware — a failed machine at the front desk, a new branch to cable and get online, a network and Wi-Fi fix — we come to you across South London, Croydon and Surrey. Work is often delivered by our sister company PC Macgicians. We’re honest about which jobs are remote and which need a visit, so you’re never waiting on the wrong kind of help.

Who this is for

Independent lettings and estate agents, multi-branch sales and lettings groups, block and property management firms, and build-to-rent operators who live in their CRM and can’t afford a day offline. If that’s you, our managed IT support keeps the systems your fee income depends on running — and the data you’re trusted with safe.