IT Support for Recruitment Agencies
Reliable IT for recruitment agencies — Bullhorn and Vincere kept up, fast new-starter setups and candidate data protected.
Software that has to stay up so consultants can bill
Recruitment runs on a short list of systems that must all work at once. Your applicant tracking system and CRM — often Bullhorn or Vincere — holds every candidate, client and placement. Around it sit your inbox and calendar, your VoIP phone system for the hundreds of daily calls, LinkedIn Recruiter and the job boards you post to, plus the parsing tools that pull CVs into records. When any one of these drops, consultants stop placing and the desk stops billing. That is the reality we build support around.
What we look after
- CRM / ATS platforms — keeping Bullhorn, Vincere and similar systems reachable, integrated with email and job boards, and quick in the browser
- Phone systems — VoIP handsets, softphones and headsets so a dropped call doesn’t mean a lost candidate
- Email and calendars — Microsoft 365 or Google Workspace, shared mailboxes, and spam control on the flood of inbound CVs
- Fast new-starter onboarding — laptop, mailbox, CRM login, phone extension and drives ready before day one
- Networks and Wi-Fi — reliable connectivity so a busy sales floor isn’t fighting for bandwidth
- Backup and recovery — tested backups of the data your business is built on
Candidate data is your biggest liability
An agency database is thousands of CVs full of names, contact details, work history and right-to-work documents. Under UK GDPR that is a large volume of personal data you are responsible for, and recruitment is a known target for phishing and invoice fraud. We help you protect it with cyber security fundamentals — multi-factor authentication on the CRM and email, controlled access when consultants join or leave, encrypted laptops and tested backups. If someone leaves for a competitor, tight access control also protects the data they could otherwise walk out with. Many clients also work towards Cyber Essentials, which larger employers increasingly ask to see on a PSL.
How we help
Most agencies in this position do best on managed IT support — we monitor and maintain everything above for a fixed monthly fee, so problems are handled before a Monday morning. Day to day the work is remote, which is fast for password resets, CRM access and new mailboxes. When something needs hands on site — a new office, cabling, a floor of desks to set up — we come to you across South London, Croydon and Surrey. Much of this is delivered by our sister company PC Macgicians, so you get a larger team behind one point of contact. We are honest about what needs a vendor: if a fault sits inside Bullhorn itself, we manage the ticket with them rather than pretend it’s ours.
Who this is for
This is for recruitment and staffing agencies — permanent, contract or executive search — running a CRM-led desk who want their systems, phones and candidate data looked after so consultants can focus on placements. If that’s you, get in touch.
Frequently asked questions
Can you support our Bullhorn or Vincere CRM?
Yes. We look after the day-to-day running of ATS and CRM platforms such as Bullhorn and Vincere — logins, integrations with your inbox and job boards, and the browser and network issues that stop consultants billing. We work with your CRM vendor when a fix sits on their side.
How quickly can you set up a new consultant?
New starters are one of the most common recruitment requests we get. We prepare the laptop, mailbox, CRM access, phone extension and shared drives in advance, so a new consultant can log in and start dialling on day one rather than waiting a week for access.
Trusted by London businesses.
“Honest and transparent — they could have charged me more, but instead showed me a simple fix. Trustworthy people.”
“One of the most ethical companies I’ve ever dealt with. A genuine pleasure to work with — highly recommended.”
“The service was flawless — no bad surprises, everything just worked. Highly recommended.”
“Thank you very much for your assistance. A pleasure as always.”
Feedback from clients of our team, including our sister company PC Macgicians, who deliver much of our engineering work. Names withheld at their request.
Areas we cover
IT Support for Recruitment Agencies across South London, Croydon and Surrey — on-site where you need it, remote everywhere.
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