IT Support for Restaurants & Hospitality

The systems that carry every service

A restaurant runs on software the moment the doors open. Your EPOS — Lightspeed, Square, Toast, Zonal or TISSL — takes every order and routes it to the kitchen. Booking platforms like OpenTable, ResDiary, SevenRooms or Collins hold your covers. Card terminals from Dojo, SumUp, Zettle or Worldpay take the money. If any of these drop out at 8pm on a Saturday, the till queue backs up, tables wait and the night is lost. This is IT where downtime is measured in covers, not tickets.

What we look after

• EPOS and kitchen displays — tills, kitchen printers and KDS screens, plus the back-office reporting that ties them together
• Booking and reservation platforms — keeping OpenTable, ResDiary or your chosen system synced with the floor and reachable from every device
• Card terminals and payment links — stable connectivity so contactless and chip payments clear first time
• Guest Wi-Fi, kept separate — a captive-portal network for customers that never touches your till or card traffic
• The network behind it all — routers, switches and cabling sized for a busy floor, with 4G or second-line failover so a broadband outage doesn’t stop payments

Compliance and uptime, the hospitality version

Two pressures sit on hospitality IT that a normal office never feels. First, card data: taking payments brings PCI DSS obligations, and the technical side — network segregation, a locked-down guest network, patched terminals — is where practices slip. Second, allergen and menu data under Natasha’s Law, which your EPOS and menu systems must display accurately and consistently across sites.

Then there’s the clock. Your busiest hours are evenings and weekends, exactly when most IT firms have gone home. A till outage at Friday lunch is an inconvenience; the same fault at Saturday dinner is a genuine loss. Uptime here isn’t a service-level box to tick — it’s the difference between a full service and a room of empty tables.

How we help

We combine managed IT support — monitoring, patching and a team you can call when the till freezes mid-service — with hands-on work when a screen or terminal needs replacing. Most faults are fixed by remote IT support in minutes; when hardware is involved, on-site IT support is scheduled around your covers. We’ll also lock down your networks and Wi-Fi so guest browsing and card payments stay on separate lanes, and put tested backup and continuity behind your reporting and rotas. Work is often delivered by our sister company PC Macgicians. We’re honest about what’s remote and what needs a visit — and we plan around your service, not ours.

Who this is for

Independent restaurants, cafes, bars, pubs and small hospitality groups across Streatham, South London, Croydon and Surrey — single sites or a few venues — who need their EPOS, bookings and payments to just work through the busiest shift of the week. If your evenings and weekends depend on tech that has no room to fail, talk to us.